ek996's Privacy Policy
Protecting your personal information is our top priority. Read this policy to learn in detail how we collect, use, and securely store your data.
This privacy policy applies to all users of the ek996 platform. By using our website, you are considered to have agreed to all the terms of this policy. Please read the entire document carefully.
ek996 believes your personal information belongs solely to you. We fully respect your privacy and keep your data secure through strict security measures. This policy clearly outlines all our practices regarding data collection, processing, storage, and sharing.
By registering on or using the ek996 platform, you acknowledge that you have read and understood the full contents of this privacy policy. We may update this policy from time to time — if changes are made, we will notify you as promptly as possible.
What Information We Collect
Information You Provide Directly
When you register on ek996 or manage your account, you voluntarily provide the following information:
- Full name and date of birth
- Email address and mobile number
- Residential address
- Identity verification details from your National ID card or passport
- Payment method details (bKash, Nagad, Rocket, or Upay account numbers)
- Login credentials (passwords stored in encrypted form)
Automatically Collected Information
When you browse our platform, certain technical information is collected automatically:
- IP address and device type
- Browser type and version
- Operating system information
- Login and logout times on the platform (Bangladesh Standard Time, UTC+6)
- Pages visited and click patterns
- Gaming session data (how much time was spent on which game)
- Cookies and session tokens (details in Section 5)
Information for Identity Verification
To maintain international standards and a safe environment, ek996 conducts identity verification (KYC — Know Your Customer) for every user. As part of this process, you may be asked to submit one of the following documents:
All submitted verification documents are stored under strict security and used solely for identity verification purposes.
Purpose of Data Use
ek996 uses collected information only for the legitimate and transparent purposes listed below. We never use your information for unnecessary or unauthorized purposes:
🔐 Account Management
Verifying your registration, ensuring login security, maintaining account history, and assisting with account recovery when needed.
💳 Transaction Processing
Smoothly handling deposits and withdrawals via bKash, Nagad, Rocket, and Upay, and keeping financial records secure.
🛡️ Fraud Prevention
Detecting unusual activity, preventing the creation of multiple accounts, and ensuring the security and fair play of the platform.
🎧 Customer Support
Resolving your issues quickly through 24/7 live chat and email support. Without relevant information about your account, it is not possible to provide effective assistance.
📊 Platform Improvement
Analyzing user behavior to continuously improve ek996's games, interface, and service quality — so you get a better experience.
📩 Important Notifications
Keeping you informed about account updates, payment confirmations, security alerts, and changes to the privacy policy.
Data Storage & Security
Security Methods
ek996 uses industry-standard security technologies to protect your data. The key components of our security framework are:
- SSL/TLS Encryption: All data exchanged between your browser and our servers goes through encrypted channels.
- Database Encryption: Stored sensitive information is protected with strong encryption.
- Firewall & Intrusion Detection Systems: Protection against unauthorized access and cyberattacks.
- Two-Factor Authentication (2FA): The option to add an extra layer of security to your account.
- Regular Security Audits: Routine audits are conducted to identify and address system vulnerabilities.
Data Retention Period
We retain your information only for as long as necessary. Generally:
- Information for active accounts is retained for the entire duration the account remains open.
- Financial transaction records are kept for a defined period even after account closure (as required by legal obligations).
- Security logs are automatically deleted after a set period.
- If you request account deletion (see Section 8), we will action it as quickly as possible.
Important: ek996 never stores your password in plain form — only its encrypted version is kept. No member of our staff knows or can ask for your password.
Sharing Data with Third Parties
ek996 never sells or rents your personal information to third parties. However, in specific circumstances and on a limited basis, information may be shared with the following parties:
Payment Processors
Necessary information is shared with bKash, Nagad, Rocket, and Upay to complete your transactions. These parties have their own privacy policies.
Technology Partners
Gaming software providers (such as Pragmatic Play, Spribe, JILI, PG Soft) may receive limited information to carry out necessary technical operations. This information is provided in minimal amounts and under contractual terms.
Legal Obligations
Required information may be provided in compliance with court orders or directives from lawful authorities. In such cases, we act with respect for the law.
Anti-Fraud Investigations
Relevant information may be shared on a limited basis with concerned authorities for anti-money laundering (AML) and fraud investigations. ek996 always operates with ethical and responsible business conduct.
Cookies & Tracking Technologies
Cookies are small text files stored in your browser that help our site remember your preferences and session information. ek996 uses the following types of cookies:
⚙️ Essential Cookies
These cookies are necessary to maintain login sessions and carry out basic security functions. Without them, the site cannot work properly.
📊 Analytical Cookies
We collect information on how often pages are visited and which games are most popular to improve the platform. Data is collected in anonymized form.
⚡ Functional Cookies
These cookies are used to remember your language preference, theme settings, and other user-specific settings.
🎯 Targeting Cookies
These cookies may be used to display relevant promotions and notifications based on your interests. You can disable them in your browser settings.
You can manage or delete cookies at any time from your browser settings. However, disabling essential cookies may cause some features of the site to not work properly.
Your Rights & Choices
ek996 believes you should have full control over your data. As a registered user, you have the following rights:
Right to Access
You can view your stored personal information at any time by logging into your account. Contact our support team to request more detailed information.
Right to Correct
If there are errors in your name, email, or address, you can request a correction. Keeping accurate information is also important for the security of your account.
Right to Restrict Processing
In some cases, you may request that the processing of your data be limited. Please note, however, that some processing is necessary for us to provide our services.
Opt Out of Marketing Communications
If you no longer wish to receive promotional emails or notifications, let our support team know at any time. However, it is not possible to stop sending important account-related notifications.
To exercise any of the above rights, contact us through 24/7 live chat or email support. We will respond to your request as quickly as possible.
Special Protection of Payment Information
Financial Data Protection
All financial transactions on ek996 are processed through bKash, Nagad, Rocket, and Upay. We take special precautions to protect your payment information:
- We never store the PIN or password of your mobile wallet.
- Transaction details are stored in encrypted form and can only be accessed by authorized staff for the purpose of account verification.
- Suspicious transactions are automatically detected and brought under review.
- Financial information is not sold or shared with third parties — only the minimum necessary information is exchanged with the relevant payment provider for transaction processing.
Transaction Transparency
A record of every deposit and withdrawal is stored in your account. You can view your transaction history at any time.
The minimum deposit and withdrawal amount on ek996 is ৳500, and withdrawals are generally processed within 5-30 minutes.
Account Closure & Data Deletion
If you wish to close your account on ek996 or delete your stored data, please contact our support team. Keep the following points in mind when making your request:
- Before closing your account, settle any pending withdrawals and withdraw your remaining balance.
- Account closure requests will be accepted after identity verification has been completed.
- Financial transaction records must be retained for a set period due to legal obligations — all data other than this minimum information will be deleted.
- If you wish to register again after closing your account, you will need to complete the registration process as a new user.
Protection of Minors
ek996 is a platform exclusively for users aged 21 and above. We are highly committed to protecting the privacy of minors:
- We do not knowingly collect any personal information from individuals under the age of 21.
- An age verification process is in place during registration.
- If we become aware that a minor has provided their information, that information will be deleted immediately and the account will be closed.
- If you suspect a minor is gambling, parents or guardians are encouraged to contact our support team.
For ages 21+. Online gaming and betting is for adults only. Please play responsibly.
Privacy Contact
If you have any questions, concerns, or complaints about this privacy policy, or if you have any requests regarding your data, please contact our support team:
- 24/7 Live Chat — Log in to the ek996 platform and start a live chat at any time. Support is available in both Bengali and English.
- Email: [email protected] — Please mention "Privacy Policy" as the subject for any privacy-related requests.
We take every request seriously and will do our best to respond as quickly as possible.
Policy Changes
ek996 reserves the right to update this privacy policy as needed. In the event of significant changes, we will:
- Display a notice on the platform.
- Notify registered users by email.
- Update the "Last Updated" date at the top of the page.
Continued use of the platform after any changes will be considered your acceptance of the revised policy.
Want to know more?
For responsible gaming or general questions, please visit our FAQ and Responsible Gaming pages.